We deploy, harden and tune a mature open-source helpdesk on your infrastructure — and replace whatever per-seat tool is bleeding your budget today. One-time setup fee. Consulting by the hour. No license trap, ever.
Most commercial helpdesks charge €90 – €150 per agent per month. With 15 agents, that's €16k – €27k every year you operate. Aërgap replaces that with one setup fee and pay-as-you-need consulting.
Zammad is mature, multi-channel and free — but raw open source needs work to feel enterprise-ready. We do that work on your side of the gap, then hand you the keys.
Every conversation lands in one queue — auto-tagged, SLA-tracked and routed by your rules. We wire up Microsoft 365, Google Workspace, Twilio, Telegram and your custom systems.
Per-customer SLAs, business-hours math, automatic escalation chains and weekly KPI reports. Built for SOC 2 and ISO 27001 evidence.
SAML / OIDC against Entra ID, Okta or Google. End-to-end encryption at rest. Role-based access reviewed before go-live.
We map fields, preserve thread history, attachments, customer IDs and CSAT scores from whichever tool you're on today. Cut-over in a single weekend window.
We watch your instance, ship Zammad upgrades, patch the underlying OS and run quarterly DR drills. Your team only sees a healthy desk.
Self-serve articles, ticket portal and CSAT surveys on your domain — themed to your brand, indexed for SEO, available in 30+ languages.
A repeatable, no-drama deployment that we've run dozens of times. Fixed scope, fixed price, fixed timeline.
Workshops to map channels, fields, SLAs, current tooling and the cut-over window. You leave with a written spec.
Day 1 – 2Zammad on your cloud (AWS, Azure, Hetzner, on-prem). TLS, backups, SSO, RBAC and observability baked in.
Day 3 – 6Import historical tickets and contacts. Two live training sessions for agents and one for admins. Playbooks delivered.
Day 7 – 9Weekend cut-over with rollback ready. Then 30 days of white-glove care included with every plan.
Day 10 +How an open-source, self-hosted desk compares to the per-agent SaaS your finance team keeps wincing at. We left the comparison conservative on purpose.
| Capability | Typical per-seat SaaS | Aërgap deployment |
|---|---|---|
| €License model | €90 – €150 per agent, monthly | One-time setup, no recurring license |
| ACost for 15 agents · year one | €16,200 – €27,000 | €4,490 + hosting (~€80/mo) |
| ACost growth at 30 agents | Doubles automatically | Stays flat — agents are free |
| DData residency control | Limited / paid add-on | Your tenant, any region |
| SSource code & extensibility | Closed source | 100% open source |
| ⚙Custom workflow code | Marketplace / paid tier | Anything Ruby / JS can do |
| →Vendor lock-in | High — contracts, data export limits | None — leave anytime |
| ⏱Time to production | 4 – 12 weeks of procurement | 10 business days |
No per-seat fees, no MRR. Three setup tiers plus consulting at €120/hour, billed in 15-minute increments.
For small teams replacing a basic per-seat helpdesk.
For 5–25 agent teams moving off a mid-market SaaS desk.
For regulated teams: SOC 2 / ISO 27001 / HIPAA flavour.
If something below isn't clear, we'd genuinely rather take a 20-minute call than write more copy.
Talk to a human →30-minute scoping call. Free. You leave with a written quote and a deployment plan — even if you decide to stay on your current tool.